Refund policy

Return & Refund Policy

We offer a 5-day return policy, which means you have 5 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return:

  • The item must be in the same condition as received

  • Unworn or unused, with tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, contact us at homimartsupport@gmail.com.

If your return is approved, we will provide:

  • A return shipping label

  • Instructions on how and where to send your package

Important: Items returned without prior approval will not be accepted.

Return address: [INSERT RETURN ADDRESS]

Damages and Issues

Please inspect your order upon delivery. If the item is:

  • Defective

  • Damaged

  • Incorrect

Contact us immediately so we can resolve the issue.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

Additionally:

  • Sale items are non-returnable

  • Gift cards cannot be returned

Exchanges

To exchange an item:

  1. Return the original item

  2. Once approved, place a new order

European Union Customers

If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period, allowing you to return your order without providing a reason.

Conditions:

  • Item must be unused and in original packaging

  • Tags and proof of purchase are required

Refunds

Once we receive and inspect your return:

  • We will notify you of approval or rejection

  • If approved, refunds will be issued to your original payment method within 10 business days

Please note:

  • Banks or credit card providers may take additional time to process refunds

  • If more than 15 business days have passed after approval, contact us at homimartsupport@gmail.com

Important Note

All shipping and delivery for orders placed on HomiMart are handled by our third-party fulfillment partner Roposo Clout.

Returns and refunds are subject to approval under their policies. If a product is